If you have any queries or concerns about the way we may be processing your data please get in touch with us in the first instance, or for further information about your data protection rights or to make a complaint please contact your national or regional regulator.
What information do we collect about you?
- Statistical information e.g. pages you visit on our website, the type of device you are using (computer, mobile or tablet) and general geographical information. Please see our cookies policy (scroll down) for further details.
Why do we collect this information?
We collect your information for a variety of purposes but much of the information we collect helps us to build a relationship with you.
Examples of why we collect your information are so that we can:
- Provide you with resources or a service you have requested.
- Improve our website and create a better user experience.
- Monitor trends in VegInfo participation.
- Build profiles of our supporters and understand your needs.
- Personalise our communications.
- Attract more support.
How do we collect this information?
What do we do with your information?
We store most of your information on our database. The database allows us to create reports that show us trends in how our supporters and customers are interacting with us, what is working well and what isn’t working so well.
We also use your information to:
- Create supporter profiles so that we can better understand our audience, what their interests are and the most effective ways to communicate
Please note that we may store some data on electronic systems outside the European Economic Area. However, all storage and processing is carried out in line with European law.
Who do we share your information with?
We never swap or sell your information to any third parties to use for their own purposes.
How long do we keep hold of your information?
We only hold information about you for as long as it is needed for the purpose(s) it was collected, or as required by law.
We will keep your information for no longer than five years since the last time you interacted with us.
When it is no longer needed, it will either be deleted or anonymised.
What legal basis do we use for processing your information?
Under UK and EU Law there must be a ‘legal basis’ for processing personal information in any given scenario. Most of the information processing carried out by VegInfo falls under the legal basis of ‘Consent’ or the legal basis of ‘Legitimate Interests’.
However, we use Legitimate Interests to carry out analysis on the information we hold about you. When we process data under the Legitimate Interests principle, we have considered how necessary that processing is for us as a charity and how that processing might impact you.
As an example, we use web analytics to understand how you and other visitors interact with our website. Doing this doesn’t pose any significant risks or harm to you, but it does have demonstrable benefits both for you and VegInfo, as it enables us to improve your VegInfo website experience in future.
Data Protection Law stipulates that you have ‘Individual Rights’ concerning how your information is stored and used by VegInfo. To exercise any of your rights laid out below, please email us at email@example.com.
You have the right to:
- Be informed as to how your personal information is used.
- Access the personal information that VegInfo holds about you.
- Have your personal information rectified if it is inaccurate or incomplete.
- Object to the processing of your information.
- In certain circumstances you also have the right to either have your personal information erased or to restrict the processing of it. Whether or not we completely erase your information will depend on the purpose of processing. There will be instances where we may restrict the processing of your information but would still need to hold your information on record.
- Obtain and reuse the personal information we hold about you for your own purposes (allowing you to copy or transfer it).
Finally, where you have given us your consent to be contacted by email, you have the right to withdraw this consent at any time by using the unsubscribe link at the bottom of our emails or contacting us at firstname.lastname@example.org.
Making a complaint
If you would like to make a complaint about the way VegInfo uses information about you, please contact us directly at email@example.com.
Alternatively, you can raise your concern at your national or regional regulator.
We do not have any control over the websites of any other organisation outside VegInfo. If you click on a link on our site that takes you to another website, we cannot be held responsible for your privacy when you are on that website.
Similarly, in instances where we have embedded content from third party websites or applications, such as videos from VegInfo, VegInfo cannot be held responsible for your privacy or how your data is used when interacting with that content.
A ‘cookie’ is a file that a website stores on your computer which enables the website to collect information, so that it can remember your preferences and actions at a later time. You can find out more about cookies at www.allaboutcookies.org.
Cookies are commonly used on the Internet and do not harm your system. The cookies used on VegInfo websites do not include any information that others could read and understand about you, such as your name or contact details, and they do not give us access to the device you are using.
We know that some people have concerns about cookies, but we believe that the benefit both you and VegInfo gain from their proper use is worthwhile.
However, you can set your web browser to notify you of cookie placement requests or decline cookies completely. You can also delete the files that contain cookies. The ‘Help’ menu in the toolbar of most web browsers will direct you to how to change your cookie settings, or you can click here for further information on how to manage cookies.
Cookies we use
VegInfo uses both session cookies (which are created temporarily and then deleted) and persistent cookies (which remain and are activated when you next visit). These cookies assist with security, analytics, displaying information and other processes – all of which are used to monitor and improve the functionality of the website and your online experience.
Not all visitors to our site will have all of the cookies below set. Cookies are set based on web pages visited and actions taken, such as completing forms, downloading content and watching videos.
Google Analytics and YouTube
Used for a variety of functions, such as telling us where a visitor has come from (e.g. Facebook), anonymously tracking how they interact with content on the site, and video and page analytics.
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